Terms of service
1. OVERVIEW
Cloudcraftsim (“we”, “us”, “our”) operates this online store providing sim racing hardware and accessories.
By using this website or placing an order, you agree to these Terms and our Privacy Policy. Nothing in these Terms affects your statutory rights under applicable EU consumer protection law.
2. ELIGIBILITY AND ACCOUNT
You must be at least 18 years old or have legal guardian consent. You are responsible for providing accurate information and maintaining account security.
We may restrict or terminate access where misuse, fraud, or abuse is reasonably suspected.
3. PRODUCTS AND COMPATIBILITY
We sell sim racing hardware, including USB peripherals such as handbrakes and related accessories.
Unless explicitly stated otherwise compatibility with specific games, software, or hardware is not guaranteed. It is the customer’s responsibility to ensure compatibility before purchase
Products are covered by the statutory 2-year legal guarantee of conformity under EU law. Minor variations in appearance, finish, or materials between production batches do not constitute defects.
4. INSTALLATION AND USER RESPONSIBILITY
Products may require installation, mounting, calibration, or software configuration.
We are not responsible for improper installation or setup, damage caused by incorrect mounting or use, issues resulting from user modification or misuse.
Customers are responsible for ensuring correct installation and safe use of all products.
5. SOFTWARE AND THIRD-PARTY DEPENDENCIES
Some products may rely on third-party software, drivers, or operating systems.
We are not responsible for compatibility issues caused by third-party software. updates, changes, or discontinuation of external platforms or software-related malfunctions outside our control.
6. ORDERS AND CONTRACT FORMATION
Your order constitutes an offer to purchase.
A contract is formed only upon order confirmation and dispatch of goods.
We may refuse or cancel orders on reasonable grounds, including pricing or listing errors, suspected fraud or abuse, stock availability issues.
7. PRICES AND PAYMENT
All prices include VAT where applicable.
Shipping costs are shown before checkout.
Payment must be completed using valid and authorized payment methods.
We may cancel orders where payment is not successfully completed.
8. SHIPPING AND DELIVERY
Delivery times are estimates only. Unless otherwise agreed, delivery will occur within 30 days. Risk of loss passes to the customer only upon physical delivery.
We are not responsible for delays caused by carriers, customs, or events outside our reasonable control.
9. INTELLECTUAL PROPERTY
All content on this website is owned by Cloudcraftsim or its licensors.
You may not reproduce or use any content without prior written permission.
10. PROHIBITED USE
You agree not to misuse the website or services, including but not limited to unauthorized access or interference, use of bots, scraping, or automation, providing false or misleading information, unlawful activity.
We may restrict access if these conditions are violated.
11. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, statutory consumer rights that cannot be excluded under law.
We are only liable for direct losses caused by our breach of contract or negligence that were reasonably foreseeable at the time of contract formation.
To the maximum extent permitted by law we are not liable for indirect, incidental, or consequential damages we are not liable for loss of profit, revenue, data, or time we are not liable for damage caused by misuse, improper installation, or incompatible systems.
Liability is strictly limited to the amount paid for the specific product giving rise to the claim.
We may request reasonable evidence (such as photos, videos, or diagnostic information) when assessing product-related claims.
12. TERMINATION
We may suspend or terminate access where these Terms are violated, fraudulent or abusive behavior is detected or required for legal or operational reasons
13. FORCE MAJEURE
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including courier delays, customs issues, or supplier disruptions.
14. THIRD-PARTY SERVICES
We are not responsible for third-party websites, software, or services linked or used in connection with our products.
15. SHOPIFY PLATFORM
Our store is hosted by Shopify. All transactions are between you and Cloudcraftsim.
Shopify is not responsible for product quality, delivery, or disputes.
16. PRIVACY AND DATA PROTECTION
We process personal data in accordance with GDPR and our Privacy Policy.
17. GOVERNING LAW
These Terms are governed by the laws of the country where Cloudcraftsim is established.
Consumers retain mandatory protections under the laws of their country of residence within the EU.
18. CHANGES TO TERMS
We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.
19. SEVERABILITY
If any provision is found invalid or unenforceable, the remaining provisions remain in full force.
20. CONTACT
Trade name: Cloudcraft3D SIA
Phone number: +37120244513
Email: cloudcraftsim@gmail.com
Physical address: Līvāni, Rīgas iela 158 - 5, LV-5316, Latvija
VAT number: LV40203709373
Trade number: 40203709373