Refund policy

Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you, or a third party indicated by you (other than the carrier), takes physical possession of the goods.

To exercise this right, you must notify us clearly (e.g. by email) at:
cloudcraftsim@gmail.com

You must return the goods within 14 days of notifying us of withdrawal.

Return address:
Līvāni, Rīgas iela 158 - 5, LV-5316, Latvija

You are responsible for return shipping costs unless the item is defective or incorrectly supplied.

Condition of Returned Goods

You may handle and inspect the goods only as you would in a physical store to establish their nature, characteristics, and functioning.

You are liable for any diminished value resulting from handling beyond what is necessary for this purpose.

Any refund reduction will be based on the actual condition and resale value of the returned item.

We may take into account visible wear or damage, missing parts or packaging, signs of installation or mounting and reduced resale condition.

Technical Products (USB Devices)

For sim racing peripherals such as USB handbrakes, reasonable inspection includes basic connection and functional testing.

Handling beyond this such as mounting to a rig or surface, prolonged use, visible wear or stress marks may be considered excessive handling and may result in a reduction of the refund based on diminished value.

Refunds

If you withdraw from the contract, we will refund all payments received, including standard delivery costs.

We may withhold reimbursement until we have received the goods, or you have provided proof of return shipment

Refunds will be issued within 14 days, using the original payment method unless otherwise agreed.

Faulty, Damaged, or Incorrect Items

If your item is defective, damaged, or incorrect, contact us immediately at cloudcraftsim@gmail.com.

In such cases, you are entitled under EU law to repair, replacement, price reduction, or refund.

We will cover return shipping costs for confirmed faulty or incorrect items.

Non-Returnable Items

The right of withdrawal does not apply to custom-made or personalized goods or sealed goods which are not suitable for return once unsealed, where applicable by law

Exchanges

We do not offer direct exchanges.

To receive a different item, please return the original product and place a new order.

Inspection of Returns

All returned items are inspected upon receipt.

Refunds may be adjusted if the product is not in a resaleable condition due to use beyond inspection or missing components.

Any deduction will be proportionate to the actual loss in value.